Return Policy

6.1. The Company follows a no refund policy unless the product (either Digital content or Goods) is proven to be not as described or faulty. In such cases, the Client must contact our customer support within 14 days upon delivery and provide detailed information proving Company’s product (either Digital content or Goods) fault (with visual proof attached). 

6.1.1. Once a refund is issued, the Client no longer has the access to Company’s product (either Digital content or Goods). 

6.1.2. All refunds are applied to the original method of payment. 

6.1.3. By purchasing Services, the Client agrees to this refund policy and relinquishes any rights to subject it to any questions, judgment, or legal actions.

6.1.4. The Company will not be responsible for the refund or reshipping the order to the other address if the Client didn’t provide correct or full delivery or contact information (including delivery address, email address).

Return Policy

6.2. If the Goods are faulty, the Client should contact the Company's customer support team within 14 days of delivery to arrange for a return. Once contacted, the customer support team will provide the Client with a prepaid shipping label. The package with the Goods must be sent using the prepaid shipping label within 14 days of receiving the purchased Goods, as the Company cannot provide a refund if the Client uses a separate shipping label.  

6.2.1. After the package with the prepaid shipping label is received and inspected by our staff, a refund will be authorized by the same payment method used for the purchase. Please note that the refund process may take up to 14 business days to complete and for the refund to be credited to the Client's account. If the Client fails to meet the deadlines outlined in our Refund Policy, the Company will be unable to offer a refund